Effective Date: April 10, 2025
This Refund Policy applies to purchases made on https://legere-lignum.com, owned and operated by Data Factory Solutions Ltd, a private limited company registered in England and Wales under Company Number 14522914, with its registered office at Suite 4018, 43 Bedford Street, London WC2E 9HA, England.
We are committed to offering our users quality educational content and transparent refund practices while complying with relevant financial and data protection regulations.
- Definitions
For clarity:
“We,” “us,” “our” refer to Data Factory Solutions Ltd.
“You,” “your,” “customer,” “user” refer to any purchaser or registered account holder.
“Digital products” include online courses, downloadable materials, subscriptions, or other virtual educational content.
“Access” refers to any recorded interaction with the content, including login, streaming, or downloads via a unique IP address or account.
- Our Refund Promise
We offer two primary refund options:
- Instant 24-Hour Full Refund (Pre-Access)
Customers are eligible for a full refund within 24 hours of purchase if:
The request is made within 24 hours of the transaction; and
The product has not been accessed or streamed, and
No IP address activity or downloads have been recorded.
- 14-Day 100% Satisfaction Guarantee
You may request a full refund within 14 days of purchase for any reason, regardless of usage. We value feedback but do not require justification to honour your refund.
- Requesting a Refund
To request a refund, contact us at [email protected] and include:
Full name used for the purchase
Email address associated with the order
Order number or invoice reference
Product/course name
Reason for refund (optional)
Refunds are issued to the original payment method and typically processed within 3–5 business days.
- Refund Exceptions
We reserve the right to decline refunds where:
The request is submitted more than 14 days after purchase.
Products or bundles were sold as non-refundable (clearly marked at point of sale).
There is evidence of policy abuse, including excessive refund requests.
There has been substantial content usage (e.g., over 80% of a course completed).
The purchase was made via a third-party provider not under our direct control.
- AML Compliance & Financial Regulations
As a UK-registered company, Data Factory Solutions Ltd complies with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing obligations under the Proceeds of Crime Act 2002, Money Laundering Regulations 2017, and other UK legislation.
To that end:
We may conduct identity verification where suspicious activity is detected.
Large or unusual transactions may be reviewed or delayed for investigation.
Refunds may be withheld or delayed if there is reasonable suspicion of fraudulent activity or money laundering.
We reserve the right to report suspicious transactions to the National Crime Agency (NCA) or relevant financial authority, without notice to the customer, as required by law.
- Data Protection & GDPR Compliance
We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes how we collect, retain, and process information related to refund requests.
6.1 Data We Retain for Refunds
To process refunds and fulfil our regulatory obligations, we retain the following information:
Name and email address
Order/payment details
IP address and access logs (for pre-access verification)
Communication records related to the refund
6.2 Data Retention Period
Financial and transactional data is retained for a minimum of 6 years, in line with UK accounting and compliance requirements.
Access and audit logs related to fraud prevention or AML may be retained for up to 10 years, in accordance with risk management procedures.
Communication records are kept for 24 months unless required longer for legal or operational purposes.
6.3 Your Data Rights
Under GDPR, you have the right to:
Request access to or correction of your personal data
Request erasure of your data (unless retained for legal reasons)
Object to or restrict data processing
Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
For all data protection queries, contact [email protected].
- Chargebacks and Dispute Resolution
If you’re considering a chargeback, we kindly ask you to contact us first at [email protected] so we can resolve your concern amicably. Unauthorized chargebacks may result in account suspension or loss of access to future purchases.
We retain the right to submit transaction records, access logs, and communication history to payment processors as evidence in resolving disputes.
- Statutory Consumer Rights
Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable laws. You may be entitled to further protections when purchasing digital content online in the United Kingdom or the European Union.
- Amendments to This Policy
This Refund Policy may be updated at any time. We will post changes on this page and indicate the effective date above. Your continued use of our platform after any changes constitutes acceptance of the revised terms.
- Contact Details
If you have questions about refunds, AML compliance, or data protection:
Data Factory Solutions Ltd
Refund: [email protected] &
Billing: [email protected]
Data Protection: [email protected]
Website: https://legere-lignum.com
Suite 4018, 43 Bedford Street, London WC2E 9HA, England